Terms & Conditions
You may return any unopened item such as spices, rubs oils and marinades for a refund - for any reason - within 7 days of receipt of your shipment (excluding gifts). If you feel a product is defective, or choose to return an unopened item, please email firstname.lastname@example.org for a Return Merchandise Authorization number prior to sending the shipment back. You will receive detailed instructions on how to return the shipment.
Returns will only be accepted for items purchased directly from the Doc & Artie's website. A 20% restocking fee will be assessed unless the return was a result of our error or a product defect.
Refunds will be promptly credited back to your credit card. All return orders must be approved and returned with an RMA, (return merchandise authorization) number obtained by emailing email@example.com with an explanation of why you wish to return the item. You should receive a response within 2-4 business days.
Wholesale orders will receive a credit issued against future purchases and must be approved and returned with an RMA, (return merchandise authorization) number obtained by emailing firstname.lastname@example.org.
Please Note: We can only refund shipping fees if the return was a result of our error.
If you are returning a gift, we will issue you a credit for the value of your return to be used for future purchases on the Doc & Artie's website.
DAMAGED PACKAGE (UPS)
Receive the shipment and sign the delivery receipt with "exception" in case of a damaged package(s). Contact UPS at 800-742-5877 within 48 hours and report the damaged package(s) and request an on-site inspection of the damaged goods. UPS will send an inspector to your location.
NEVER release the product to UPS. UPS will provide you with an LDI number, which you need to report to our Customer Service Dept at (312) 450-5437. Customer Service will contact you with a confirmation that UPS has accepted your claim and will advise you of the proper way to handle the return of your shipment. We can only process a damage claim on your behalf if you have noted the damage on the delivery receipt at the time of delivery.
If the damage is not noted on the delivery receipt, the insurance company/carrier will not honor the claim. You will receive your credit (original price) upon receipt of the damaged package.
Please Note: You must notify Customer Service of a shipping discrepancy no later than 10 days from the invoice/ship date. Requests received after 10 days can not be honored.